Reference

How arenahoki88 Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your account running and your payments moving — DANA, OVO, and GoPay details included.

Account Data ProtectionDANA, OVO, GoPay Payment PrivacyYour Right to Access or Remove DataIndonesia-Eligible Regions Only

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REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about what we hold, want to correct something on file, or need to request removal of your account data, our support team handles these requests directly. Reach out through any of the channels below and let us know it's a privacy request — we'll route it to the right person.

Team online

Live Chat

Start a chat session from your account dashboard. State it's a privacy or data request and our team will pull your file and respond within the session.

Email Support

Send your data request by email with your registered account name and the wallet type you use — DANA, OVO, or GoPay — so we can locate your record accurately.

Account Help Desk

Log into your account and use the Help section to submit a formal data request. We confirm receipt and follow up with what we found or actioned.

What We Collect and Why We Hold It

arenahoki88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

arenahoki88 collects personal data at three points: when you register (name, contact details, date of birth), when you add a payment method (your DANA, OVO, or GoPay wallet identifier), and when you use the platform (session logs, device type, game activity). We hold this data to

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verify your account, process your deposits and withdrawals, and respond to support requests. We do not sell your information to third parties. Payment wallet data — the account number you link through DANA, OVO, or GoPay — is stored in encrypted form and used only to
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route your transactions. If you contact our support team about a withdrawal, the agent will reference your wallet record to confirm the correct destination. Data related to game activity is retained for dispute resolution and platform integrity. Where local law requires us to share data with
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regulatory bodies, we comply with those obligations. Access to your stored data depends on local law and is handled for eligible regions only. You can request a copy of what we hold or ask us to correct inaccurate records at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR RECORD

Data Handling, Cookies, and Account Security

We apply encryption to all stored payment identifiers — your DANA, OVO, or GoPay wallet number is never held in plain text. Account sessions use token-based authentication, and we log out inactive sessions automatically. Here is a breakdown of the four areas we manage directly.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your deposit method. You can clear these from your browser at any time without losing your account.

Data Retention

Account and transaction records are kept for as long as your account is active and for the period required by applicable local law after closure. Game session logs are held for dispute resolution purposes only.

Payment Data Security

DANA, OVO, and GoPay wallet identifiers are encrypted at rest. Our payment processing flow does not store your wallet PIN or authentication token — those stay inside your e-wallet app.

Requesting Changes

To update, correct, or request deletion of your personal data, contact support with your account ID. We process data correction requests for eligible accounts in regions where local law permits.

Your Privacy Questions Answered

Below are the questions we hear most often about how we handle account data, wallet records, and your rights as someone whose information we hold.

We collect your name, contact details, date of birth, and the wallet identifier for whichever payment method you link — DANA, OVO, or GoPay. No additional documents are requested unless your account triggers a verification step.

Yes. Wallet identifiers are encrypted at rest and used only to route your withdrawals and verify deposit sources. We do not store your wallet PIN or authentication credentials at any point.

You can. Contact our support team via live chat or email, state it's a data access request, and include your registered account name. We will retrieve and share what we hold for your account.

We retain records for the period required by applicable local law after account closure. Game session logs are held only for dispute resolution and are not shared externally.

We do not sell or share your personal data with advertisers. We may share data with payment processors like DANA, OVO, or GoPay to complete transactions, and with regulatory bodies where local law requires it.

Submit a request through our support channel — live chat, email, or the Help section in your account. Include your account ID and specify whether it's a correction or a deletion request. Eligibility depends on local law.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoFAQ

How arenahoki88 Handles Your Personal Information

Contact Us About Your Data

Live Chat

Email Support

Account Help Desk

Data Handling, Cookies, and Account Security

Your Privacy Questions Answered

01 What personal data does arenahoki88 collect when I register?

02 Is my DANA, OVO, or GoPay wallet number stored securely?

03 Can I request a copy of the data arenahoki88 holds about me?

04 How long does arenahoki88 keep my account data after I close my account?

05 Does arenahoki88 share my data with third parties?

06 How do I ask arenahoki88 to correct or delete my personal information?

Privacy Policy

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